Lucky Friends Casino Privacy Policy

At Lucky Friends Casino, your privacy matters as much as your gaming experience. This Lucky Friends Casino privacy policy explains in clear, plain English exactly how we collect, use, store and protect your personal data when you visit luckyfriendsscasino.com or use any of our services. We are committed to full transparency and to complying with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and — where applicable — the EU General Data Protection Regulation (GDPR). Whether you are browsing our catalogue of 4,000+ games, claiming a welcome bonus, or making a deposit, you can trust that your personal information is handled responsibly and securely. Please read this document carefully; by using the Lucky Friends Casino platform you acknowledge the practices described herein.

1. Who We Are — Identity of the Data Controller

Lucky Friends Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the entity that determines the purposes and means of processing your personal data, we act as your data controller. If you have any questions about this privacy policy or about how Lucky Friends Casino handles your information, you may contact us at any time through the channels listed in Section 14 of this document.

2. Personal Data We Collect

Lucky Friends Casino collects only the personal information that is necessary to provide you with a safe, compliant and enjoyable gaming environment. The categories of user data we may collect include:

2.1 Identification Data

• Full legal name
• Date of birth (to verify you are 18+)
• Nationality and country of residence
• Government-issued identification documents (passport, driver's licence, national ID card)

2.2 Contact Data

• Email address
• Phone number
• Residential or postal address

2.3 Financial Data

• Payment method details (card numbers, e-wallet IDs, cryptocurrency wallet addresses)
• Deposit and withdrawal history
• Transaction identifiers

2.4 Gaming Activity Data

• Games played, bets placed, wins and losses
• Session duration and frequency
• Bonus usage and wagering history
• Responsible gambling limits and self-exclusion requests

2.5 Technical Data

• IP address and geolocation (country/region level)
• Browser type, version and language settings
• Device type, operating system and screen resolution
• Log files and clickstream data

2.6 Communication Data

• Records of live-chat conversations with our support team
• Email correspondence sent to and from [email protected]
• Survey responses and feedback submissions

2.7 Sensitive Data

In limited circumstances and only where strictly required by law (for example, during enhanced due-diligence checks under AML obligations), Lucky Friends Casino may process sensitive categories of personal data such as health information provided voluntarily in connection with responsible gambling requests. We will always seek your explicit consent before doing so.

2.8 Data Received from Third Parties

• Identity verification results from KYC service providers
• Fraud and risk signals from payment processors (PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, and cryptocurrency networks)
• Publicly available sanction and PEP (Politically Exposed Person) lists

3. How We Collect Your Data

Data collection at Lucky Friends Casino happens through several channels:

• Registration form — when you create an account you provide identification and contact details directly.
• KYC verification — you upload identity documents before your first withdrawal; this is mandatory under our licence obligations.
• Deposits and withdrawals — payment processors share transaction data with us automatically.
• Gameplay — our gaming platform records every bet, win and session in real time.
• Cookies and tracking technologies — our website uses cookies and similar tools as described in Section 6 of this cookie policy.
• Customer support interactions — conversations via live chat or email are logged for quality and compliance purposes.
• Third-party integrations — analytics, affiliate and fraud-prevention partners may share data with us under strict contractual safeguards.

4. Purposes and Legal Basis for Data Processing

The table below sets out each purpose for which Lucky Friends Casino processes your personal data, together with the applicable legal basis.

Where we rely on consent as the legal basis, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Where we rely on legitimate interests, we have balanced those interests against your rights and confirmed they do not override your fundamental privacy rights.

5. Responsible Gambling and Data Use

Lucky Friends Casino takes responsible gambling seriously, and the way we handle user data reflects that commitment. When you set deposit limits, bet limits, loss limits or session time limits, or when you request a cooling-off period (24 hours, 48 hours, 7 days or 30 days) or a self-exclusion (6 months, 1 year, 5 years or permanently), we record and enforce those settings using your account data. We may also use gameplay data to identify patterns that suggest potential problem gambling and reach out proactively. This processing is carried out in the public interest and under our legal obligations as a licensed operator.

6. Cookie Policy

This section constitutes the Lucky Friends Casino cookie policy. Cookies are small text files placed on your device when you visit our website. We use cookies and similar technologies (pixels, local storage, session tokens) to make our platform work properly, to understand how you use it, and to serve you relevant content.

6.1 Types of Cookies We Use

6.2 Managing Your Cookie Preferences

When you first visit luckyfriendsscasino.com, a cookie consent banner will appear. You may accept all categories, reject non-essential categories, or configure your preferences individually. You can also manage cookies directly through your browser settings; however, disabling essential cookies may impair the functionality of the platform. For more information on how to manage browser cookies, visit the help section of your browser provider.

We may update this cookie policy periodically to reflect changes in the technologies we use. We will notify you of material changes via email or through a notice on the website.

7. Sharing Your Data with Third Parties

Lucky Friends Casino does not sell your personal data to third parties. We share user data only in the following circumstances and always under strict contractual obligations that uphold the same level of data protection as this policy:

• Payment providers — PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin processors and banking partners need your financial data to process transactions.
• KYC and identity verification providers — third-party services that cross-reference your documents against global databases as part of our mandatory AML programme.
• Game software providers — partners such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City and Relax Gaming may receive session and gameplay data for certification and audit purposes.
• Regulatory and law-enforcement authorities — we are obliged to share data with the Curaçao Gaming Control Board, financial intelligence units, police or courts when required by law.
• Analytics and marketing partners — aggregated or pseudonymised data may be shared with analytics tools and affiliate networks to measure campaign performance.
• IT infrastructure and cloud service providers — hosting, CDN, email delivery and security vendors process data on our behalf under strict data-processing agreements.

8. International Data Transfers

Lucky Friends Casino operates internationally, which means your personal data may be transferred to and processed in countries outside Australia. Where such transfers occur, we ensure they are protected by appropriate safeguards, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission for GDPR-covered transfers
• Adequacy decisions, where applicable
• Binding corporate rules or equivalent contractual arrangements

Regardless of where your data is processed, the same high standards of data security and confidentiality described in this policy apply.

9. Information Security and Data Protection Measures

Lucky Friends Casino takes information security extremely seriously. We employ a layered approach to data security to guard your personal information against unauthorised access, alteration, disclosure or destruction:

• 256-bit SSL/TLS encryption — all data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL/TLS technology. You will see the padlock icon in your browser's address bar as confirmation.
• Firewall and intrusion detection systems — our network perimeter is protected by enterprise-grade firewalls and real-time threat monitoring.
• Data encryption at rest — sensitive fields in our databases (such as payment credentials and identification documents) are encrypted at rest.
• Access controls — staff access to personal data is restricted on a strict need-to-know basis, and all access is logged and audited.
• RNG certification — our random number generators are independently certified by accredited testing laboratories, ensuring fair play and system integrity.
• Regular security assessments — we conduct periodic penetration testing and vulnerability scans to identify and remediate weaknesses proactively.

Despite these measures, no transmission of data over the internet is 100% secure. If you believe your account has been compromised, please contact us immediately at [email protected].

10. Data Storage and Retention Periods

We retain your personal data for as long as necessary to fulfil the purposes described in this policy or as required by law. The following table summarises our key data storage periods:

Upon expiry of the applicable retention period, we securely delete or anonymise your personal data so it can no longer be associated with you. Where anonymisation is used, the resulting data may be retained indefinitely for statistical purposes without affecting your privacy rights.

11. Your Privacy Rights

Lucky Friends Casino respects your privacy rights and makes it straightforward for you to exercise them. Depending on your jurisdiction, you may be entitled to some or all of the following rights:

11.1 Right of Access

You have the right to request a copy of the personal data Lucky Friends Casino holds about you (sometimes called a Subject Access Request or SAR). We will respond within 30 days of receipt of a valid request.

11.2 Right to Correction

If any of your personal information is inaccurate or incomplete, you have the right to ask us to correct it. You can update basic details (such as your email address or phone number) directly in your account settings, or contact our support team for other changes.

11.3 Right to Erasure ("Right to Be Forgotten")

You may ask Lucky Friends Casino to delete your personal data where there is no longer a legal basis for us to retain it. Note that we may be unable to fulfil erasure requests where we are required by law to retain certain records (for example, AML transaction data).

11.4 Right to Restriction of Processing

You can request that we restrict the data processing of your information in certain circumstances — for example, while you dispute the accuracy of the data we hold, or where you have objected to processing based on legitimate interests and we are assessing your objection.

11.5 Right to Data Portability

Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used and machine-readable format, and to transmit it to another controller.

11.6 Right to Object

You have the right to object to data processing carried out on the basis of legitimate interests or for direct marketing purposes. Where you object to direct marketing, we will cease processing immediately. Where you object to processing based on legitimate interests, we will assess whether our interests override your rights.

11.7 Right to Withdraw Consent

Where we rely on your consent to process personal data (for example, for marketing emails), you may withdraw that consent at any time by clicking the unsubscribe link in any marketing communication, by adjusting your account communication preferences, or by contacting us at [email protected]. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

11.8 Rights Related to Automated Decision-Making

Lucky Friends Casino may use automated systems to detect fraud, verify identity or assess risk. If a decision with significant effect on you is made solely by automated means, you have the right to request human review, to express your point of view and to challenge the decision.

12. Australian Privacy Act and OAIC

For Australian residents, this Lucky Friends Casino privacy policy is designed to comply with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). If you believe we have not adequately handled your personal information or your privacy rights, we encourage you to contact us first so we can attempt to resolve the matter. If you remain dissatisfied after receiving our response, you may lodge a complaint with the:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001

The OAIC is the independent national regulator for privacy and freedom of information in Australia. It has the power to investigate complaints, conduct assessments and make determinations regarding alleged breaches of the Privacy Act.

13. GDPR — Additional Rights for EEA and UK Users

Although Lucky Friends Casino primarily targets the Australian market, we also acknowledge our obligations under the General Data Protection Regulation (GDPR) for players located in the European Economic Area or the United Kingdom. EEA/UK residents benefit from all the rights listed in Section 11, plus the right to lodge a complaint with their local supervisory authority. If you are uncertain which authority is relevant to your situation, please contact our Data Protection Officer (see Section 14).

14. Data Protection Officer — Contact Details

Lucky Friends Casino has appointed a Data Protection Officer (DPO) to oversee our compliance with data protection obligations. You can reach our DPO for any privacy-related enquiries, requests or complaints:

• Email: [email protected]
• General support: [email protected]
• Live chat: available 24/7 via the chat icon on luckyfriendsscasino.com

We aim to acknowledge all privacy requests within 5 business days and to provide a full response within 30 days. Where a request is complex or numerous, we may extend this period by up to two additional months and will notify you accordingly.

15. Children's Privacy

Lucky Friends Casino services are strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered with us, please contact us immediately at [email protected] and we will close the account and delete all associated data without delay. Our KYC process, which requires government-issued identification before the first withdrawal, serves as an additional safeguard against underage gambling.

16. Links to Third-Party Websites

Our website may contain links to third-party sites, including affiliate partners and game providers. This Lucky Friends Casino privacy policy applies solely to luckyfriendsscasino.com and our own services. We are not responsible for the privacy practices of external websites and encourage you to review the privacy policy of any third-party site you visit.

17. Changes to This Privacy Policy

Lucky Friends Casino may update this privacy policy from time to time to reflect changes in law, technology or our business practices. When we make material changes, we will:

1. Update the "Last Revised" date at the top of this page.
2. Send an email notification to your registered email address.
3. Display a prominent notice on our website for at least 30 days.

We encourage you to review this Lucky Friends Casino privacy policy periodically so you remain informed about how we protect your personal data. Continued use of our services after the effective date of any changes constitutes your acceptance of the revised policy.

Frequently Asked Questions (FAQ)

What personal data does Lucky Friends Casino collect?

Lucky Friends Casino collects identification data (name, date of birth, ID documents), contact details (email, phone, address), financial data (payment method details, transaction history), gaming activity logs, technical data (IP address, device info) and communication records. Full details appear in Section 2 of the Lucky Friends Casino privacy policy.

How does Lucky Friends Casino use cookies?

We use four categories of cookies: essential (required for the site to function), analytical (traffic measurement), functional (preference memory) and marketing (personalised promotions). You can manage your cookie preferences via the consent banner that appears when you first visit our site. See Section 6 for our full cookie policy.

Is my personal information shared with third parties?

Your personal information is never sold. We share user data only with payment processors, KYC providers, game software suppliers, regulatory authorities and our IT infrastructure partners — all under strict data protection agreements. See Section 7 for the complete list.

How is my data kept secure?

Lucky Friends Casino protects your personal data with 256-bit SSL/TLS encryption, enterprise firewalls, database encryption at rest, strict access controls and independent security audits. Our commitment to data security and information security means your details are in safe hands at all times.

How long does Lucky Friends Casino store my data?

Data storage periods vary by category. Account and identity data is kept for the duration of your account plus five years; financial transaction records are retained for seven years. All other retention periods are detailed in the table in Section 10. After expiry, data is securely deleted or anonymised.

What are my privacy rights as an Australian player?

As an Australian player you enjoy rights under the Privacy Act 1988, including the right to access, correct and request deletion of your personal data, to object to certain data processing, and to lodge a complaint with the OAIC. Full details of your privacy rights appear in Section 11 and Section 12 of this document.

How do I exercise my privacy rights?

Email our Data Protection Officer at [email protected] or use the 24/7 live chat on luckyfriendsscasino.com. We will acknowledge your request within 5 business days and provide a full response within 30 days.

Does Lucky Friends Casino use my data for marketing?

We only send marketing communications with your explicit consent. You can withdraw consent at any time by using the unsubscribe link in any promotional email or by updating your privacy preferences in your account. After withdrawal, your personal data will no longer be used for marketing purposes.

Summary: Lucky Friends Casino's Commitment to Your Privacy

Your trust is the foundation of everything we do at Lucky Friends Casino. This Lucky Friends Casino privacy policy is our promise to you: we collect only the personal data we genuinely need, we protect it with robust data security measures including 256-bit SSL encryption, we share it only when legally required or with carefully vetted partners, and we delete it when it is no longer needed. We fully honour your privacy rights under the Australian Privacy Act and the APPs, and we maintain complete transparency about every aspect of our data collection and data processing activities. If you have any questions or concerns about confidentiality, personal information handling or Lucky Friends Casino data protection practices, our dedicated team is here 24/7 — reach us via live chat or at [email protected]. We are committed to making Lucky Friends Casino a place where you can play with confidence, knowing your privacy is always protected.